Frequently Asked Questions

UMF (Unique Manuka Factor) Manuka Honey is a premium grade of Manuka honey that has been tested and certified for its unique properties. UMF is a quality trademark and grading system that measures the presence of signature compounds including methylglyoxal (MGO), dihydroxyacetone (DHA), and leptosperin. The higher the UMF rating, the more potent the honey's beneficial properties.

No, ApiHealth is committed to cruelty-free practices. None of our products are tested on animals. We believe in ethical sourcing and production methods that respect all living beings.

We source our premium ingredients from trusted suppliers around the world, with a focus on New Zealand for our Manuka honey and other bee products. All our ingredients are carefully selected for quality, purity, and sustainability. We maintain strict quality control standards and work only with suppliers who share our commitment to ethical and sustainable practices.

Many of our products are made with organic ingredients, and we clearly label organic certifications on our product pages. We prioritize natural, high-quality ingredients and are committed to transparency about our sourcing and production methods.

Our products may contain common allergens such as bee products (honey, propolis, royal jelly), nuts, or other ingredients. All allergens are clearly listed on product labels and product pages. If you have specific allergies, please review the ingredient list carefully before purchasing and consult with your healthcare provider if needed.

Most ApiHealth products should be stored in a cool, dry place away from direct sunlight. Honey products should be kept at room temperature and may crystallize naturally over time - this is normal and doesn't affect quality. Refrigeration is not necessary unless specified on the product label. Always check individual product labels for specific storage instructions.

Shelf life varies by product type. Honey products typically have a very long shelf life when stored properly. Supplements and tinctures usually have expiration dates printed on the packaging. We recommend using products before their expiration date for optimal quality and effectiveness.

Many of our products can be taken together, but we recommend consulting with a healthcare professional before combining multiple supplements. Start with one product to assess how your body responds, then gradually introduce others if desired. Always follow the recommended dosage on each product label.

Some of our products may be suitable for children, but we recommend consulting with a pediatrician or healthcare provider before giving any supplements to children. Dosage recommendations may differ for children, and some products may not be appropriate for certain age groups.

We occasionally offer sample sizes or trial packs for select products. Check our website for current promotions and sample offerings. You can also contact our customer service team to inquire about sample availability.

We offer various shipping options including standard shipping, express shipping, and international shipping. Shipping methods and costs vary by location. You can view available shipping options and estimated delivery times during checkout.

Shipping times depend on your location and the shipping method selected. Standard shipping typically takes 5-10 business days within New Zealand, 7-14 business days for Australia, and 10-21 business days for international orders. Express shipping options are available for faster delivery.

Yes, we ship to many countries worldwide. International shipping rates and delivery times vary by destination. Some products may have restrictions in certain countries due to customs regulations. Please check our shipping policy or contact customer service for specific information about your location.

Yes! Once your order ships, you'll receive a tracking number via email. You can use this tracking number on our website or the carrier's website to track your package's progress. For guest orders, you can use our order lookup feature on the website.

If your package arrives damaged or is lost in transit, please contact our customer service team immediately. We'll work with you to resolve the issue, which may include sending a replacement or processing a refund. Please keep the original packaging and take photos if the package is damaged.

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return unopened products within 30 days of delivery for a full refund or exchange. Some products may have specific return conditions - please check our returns policy page for complete details.

To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return authorization and instructions. Once we receive and inspect the returned item, we'll process your refund or exchange.

Return shipping costs depend on the reason for return. If the product is defective or we made an error, we'll cover the return shipping costs. For other returns, customers are typically responsible for return shipping. Please contact customer service for specific details about your return.

Once we receive your returned item and verify it meets our return policy requirements, we'll process your refund within 5-7 business days. The refund will be issued to the original payment method, and it may take additional time for your bank or credit card company to process the refund.

You can place an order directly on our website by adding products to your cart and proceeding through checkout. You can check out as a guest or create an account for faster future purchases. We accept major credit cards and PayPal.

If you need to modify or cancel your order, please contact us as soon as possible. We can often accommodate changes if your order hasn't been processed for shipping yet. Once an order has shipped, you'll need to follow our return process if you no longer want the items.

Yes! We regularly offer promotions, discounts, and special offers. Sign up for our newsletter to receive exclusive deals and be the first to know about sales. You can also check our website for current promotions and use coupon codes at checkout.

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment methods. All payments are processed securely through encrypted payment gateways to protect your information.

Yes, you'll receive an order confirmation email immediately after placing your order. This email will include your order number, order details, and estimated delivery date. Please keep this email for your records.